No Heat? No Cooling? Here's Who Picks Up.

Yes. ExactAir prioritizes no-heat and no-cool calls, and the phone is answered by Rylan himself from 7 AM to 8 PM, seven days a week — including Sundays. Call (425) 232-9878 and you'll speak to the person who will be doing the work, not an answering service.

No heat in winter, no cooling during a heat wave, a gas smell, a system making loud or burning-smelling noises, or water leaking from your equipment all warrant urgent attention. When in doubt, call us.

If you smell a strong gas odor, leave the home and call your gas utility's emergency line and 911 first. Once it's safe, call us to diagnose and repair the system.

We're transparent about pricing before any work begins. We'll explain the diagnosis and the cost up front so there are never surprises, even on an urgent call.

Yes. Because a heat pump runs year-round, we treat heat pump failures as a priority and carry common parts to resolve most issues on the first visit.

Because we're based in Everett, most of Snohomish County is a short drive. Rather than promise a window before anyone has looked at the schedule, we'll tell you on the phone what we can honestly do — and if someone else can get there sooner, we'll say that too.